CEO update: farewell 2017, hello 2018
As another year ends, it is my pleasure to report to you on what has been a very busy and productive 2017 at Accor Vacation Club.
Firstly, thank you to you all for the feedback you have given me throughout the course of this year. I appreciate your comments and enjoy hearing from you both through my direct e-mail account and also via our Facebook and Instagram pages. These mediums as well as our own Member website are without doubt the best way to keep up with what is happening in your Club.
It is also great to see so many of you attending our Member workshop and events, which continue to enjoy record attendances across the region.
It is very exciting to see the Club inventory grow as we add both more locations, and inventory at existing sites. At the start of 2018 we will have increased the amount of apartments available to Members at The Sebel Sydney Manly Beach to 21 and we plan to continue to add more apartments as demand dictates. If you haven’t been to this spectacular Club property in such a magical location, then I highly recommend that you do so.
We have also added our 24th Club property location, the Mercure Gold Coast, perfectly located for you to enjoy everything the Gold Coast has to offer. Within this edition of Vacations Magazine, there is a feature page on our newest addition to your Club.
We continue to refurbish our portfolio of properties to the highest standard. In the second half of this year alone our refurbishment team have completed a full or soft refurbishment at The Links Lady Bay Resort, The Sebel Sydney Manly Beach, The Sebel Bowral Heritage Park, The Sebel Pinnacle Apartments Darling Harbour, Grand Mercure Basildene Manor and The Sebel Melbourne Flinders Lane. If you would like to see these resorts before you travel or book your accommodation, you can now view the majority of our property videos on our YouTube channel.
This year we celebrated a huge milestone for the Accor Hotel Select program surpassing the 50,000th room night stay. The new Accor Hotel Select Asia and Elite programs have also been very well received which has been great to see.
We were also very happy this year to reach a record number of Club Reservations. This year, we surpassed 30,000 Club bookings, the highest we have ever seen in a single year. To complement this, next year we have big plans for our Member Service department. During the course of 2018 we will increase our staffing significantly as we start to increase the amount of options that can be booked directly through your Gold Coast based dedicated Member Service Team.
Wishing you all wonderful festive season, and Happy New Year!
Chief Executive Officer
Accor Vacation Club