Meet the new General Manager Hotel Operations

by / Wednesday, 16 August 2017 / Published in Vacations Magazine Edition 2, 2017

Where were you employed prior to joining the Accor Vacation Club family?

I was working for Accor Hotels in Bali and had the opportunity of working closely with the Accor Vacation Club team during my tenure there. I was so overwhelmed with curiosity at what I saw that when the chance to transition over to the Accor Vacation Club Family presented itself I jumped at it.

How long have you been working for Accor overall?

I began my career with Accor in 2000. I was working as a translator and teacher in Madrid and saw a hotel and dropped my CV at the reception desk. Three hours later I was working behind the bar at the Sofitel Madrid! Accor has always represented that sort of dynamism and for this reason I continue to enjoy a full and rewarding career. From my beginnings in Food and Beverage service I worked my way through the ranks until I became F&B Director at the same property whilst being seconded to some of the newer properties (around Spain) at the time to establish brand standards and F&B concepts. I was so fortunate to be in Spain at the time as this was the beginning of the food revolution which has since seen Spain as the Mecca of good food and wine around the world.

From here on I took a few different roles and then  took a couple of GM hotel roles before deciding to move to SE Asia to see something new and that was exactly what I found. I started in Jakarta at a large CBD property and gained a wealth of knowledge working in a high demand market and of course  with a completely different culture. From there I moved on to Bali for a brand new Mercure located in Legian and enjoyed the opportunity of seeing that particular hotel become a market leader within 12 months of opening thanks to an extremely dedicated and passionate team. Having worked in a few different countries and now being a family man I decided it was time to come home to Australia after an absence of 18 years.

What are you main responsibilities as the General Manager Hotel Operations?

The responsibilities are varied, however as would be expected, my primary role will be dedicated to delivering  consistently high quality standards to our Members across the portfolio of properties. For that to happen, I will work very closely with the teams to make sure every decision made always takes into account the benefit to member experience. I will also be active in the comprehensive refurbishment plan for AVC and look forward to bringing some of my traditional hotel skills to the table even though all our properties are already exceptionally well appointed and possess extraordinary teams.

What are your plans, hopes and goals in your new role?

My objective is to make an impact on the quality of product and service that we are currently delivering whilst assisting the team to fulfil their potential by taking advantage of the depth of talent we have distributed across the country by bringing them closer together. I will be present across the portfolio and will endeavour to build strong relationships and bring us even closer to the Members so we can plan changes in accordance to the member feedback.

What do you like to do when you’re not at work?

I am first and foremost a dedicated and proud father and spend most, if not all, of my free time with my amazing wife and daughter. We love to travel and to experience different cultures particularly through their cuisine and have had the opportunity to integrate into a few different cultures over the years.  Other than that, I’m a keen cricketer having competed in ICC World Cricket level tournaments in Europe which has been an amazing experience. Perhaps the most satisfying part of cricket for me has been coaching young kids throughout different destinations from young development teams to underprivileged kids in emerging areas.