Our People

We are here to help

When you become a member of the Accor Vacation Club you don’t just get access to our 24 Club properties, you also know you can be assured of experiencing a ‘Lifetime’ of great holidays. That’s just part of our commitment to you as a valued Club Member.

For those of you that love to holiday and expect a high level of comfort and service, Accor Vacation Club gives you just that, and more…

We are all here to ensure you, our valued Members, maximize your Membership to its full potential and reap all the benefits within the Club.

Here’s an overview of the Departments and their roles:

The Member Services Team

Your friendly Member Services team are here to help with any aspect of your Membership. We firmly believe there are no ‘silly’ questions and recognize that all the information can be overwhelming.
Don’t be surprised when you receive a courtesy call from one of our team offering assistance on learning about the Club, holding your hand assisting with your next reservation or perhaps simply explaining the latest news on what’s happening with your Club.Our team all agree that there is nothing more rewarding than helping a Member to fully understand all aspects of their Membership, whether over the phone or face to face at one of our Member Workshops. All our consultants have a wealth of experience in both the Club and our 24 Properties, so please do not hesitate to call us anytime about:
  • Maximising your Membership
  • Selecting the perfect destination that suits your needs, including tips on what to do when you are there
  • Assistance with the Members Website – new login and navigating around the website
  • What to do with your Première Points that are coming up to expire
  • Gift Certificates
  • Accor Hotels Select reservations
  • A-Gift reservations

Simply call during office hours Monday to Friday 8.30am to 7.00pm (AEST), excluding National Public Holidays, and Saturday 8.30am to 4.30pm

Contact Details


Phone: AU 1300 76 14 14 or NZ 0800 76 14 14 – Press Option 2

The Member Reservations Team

We know you want absolute clarity and confidence when you book your holiday.

Reservations for all our Club Properties can be made via the Member Website. Booking windows open at midnight (AEST) for your convenience, and to fully utilise the opening of your booking window, especially for those high demand periods or ‘special occasion’ vacations you simply don’t want to miss out!

Our experienced team takes the guesswork out of booking your next holiday. Be sure to contact us so that we may help you with your enquiries regarding:
  • Première Points, your Anniversary date, Première Point balance and expiry date
  • Checking availability at any of our 24 Club Properties
  • Amending or cancelling an existing reservation
  • Bonus Time and Super Saver reservations
  • Explanation and assistance with understanding booking windows
  • The importance of referring to the Seasonal Calendar when planning your upcoming holidays

And so much more…

Contact Details


Phone: AU 1300 76 14 14 or NZ 0800 76 14 14 – Press Option 1 for Member Reservations

The Sales and Marketing Team

Our Sales and Marketing team are so passionate about what they do, some of them have joined Accor Vacation Club themselves!  They know the benefits that await any Member which is why they’ll recommend to anyone considering joining that they experience a ‘Mini-Vacation’ for a special rate to see what they’re missing out on.

What’s a ‘Mini Vacation’ all about?

What better way to see if Accor Vacation Club is for you than by actually going on holiday! There’s truly no better way to experience all we have to offer than by relaxing at a luxurious resort for a 2-night stay.

You’ll pay a fraction of what the holiday would normally cost, and you will get to experience a one on one 90 minute presentation with a professional staff member showing you how to get the most out of your future holidays for a lifetime.

To experience this offer, we invite you to contact our Sales and Marketing Team, and they’ll outline the destinations and dates on offer and you can choose what works for you.

Contact Details

Phone: AU 1800 70 81 90

The Upgrades Team

If you love the benefits of being an Accor Vacation Club Member but would like more flexibility and more options including longer booking windows, more points, extended stays or larger rooms, our team at Accor Vacation Club welcomes you to upgrade your membership at any time.
Our Upgrades Team are based at our head office in Surfers Paradise, Queensland, and we also have Member Liaison Representatives based at various club properties around Australia.  Our Team will contact you on your Membership Anniversary to congratulate you on your special day and will contact you either during or after one of you stays at your Club property. Our friendly team will help you to ensure you are getting the best out of your current membership and show you the benefits of upgrading your membership to meet your holiday needs.
If you would like to hear more about upgrading your membership, please contact our friendly team and they will be happy to assist you.

Contact Details
Phone: AU 1800 00 71 18

The Finance Team

We know that not everyone has the resources on hand to invest in a holiday club like ours.

That’s why we encourage anyone with even a passing interest in the Club to attend a presentation and meet with our Finance Team to explore the options available on how to finance the best plan to suit you and your budget.

Payment plans, financing, low-interest loans and other options are available.

Don’t deny yourself the opportunity to experience the best that life has to offer just because of money!  Let us walk you through the options available and help us help you get to experience the holidays you know you deserve.

Contact Details

Billings Department Facsimile: AU 1300 76 13 43 or International +61 7 5595 3282


APVC Finance
Phone: AU 1800 446 513 or NZ 0800 222 675 or International +61 7 5501 7310

AVC-Member-Sidebar-Contact Our People | Accor Vacation Club | Accor HolidaysWhen you become a member of the Accor Vacation Club you don’t just get access to our 24 Club properties, you also know you can be assured of experiencing a ‘Lifetime’ of great holidays.

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