Financial Services Guide

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FSG dated 1 April 2025

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Disclaimer

Accor Vacation Club and the memberships, services, programs and products provided under the Accor Vacation Club brand are not owned, operated, developed, sold or otherwise by Accor SA or any of its affiliates. TNL and the Accor Vacation Club use the Accor Vacation Club trademark under a limited licence from Accor SA and its affiliates. Accor SA and its affiliates are not related to TNL or the Accor Vacation Club and take no responsibility for any content, representations, warranties or claims with respect to Accor Vacation Club, or any memberships, services, programs or products provided by TNL or the Accor Vacation Club (including regarding financial or credit products and services).

From time to time we are made aware of email scams that claim to be authentic Accor Vacation Club Asia or Travel and Leisure communications. These emails may ask members to visit an external site, download a file, contact the sender to confirm membership details or collect payments.

Please exercise caution whenever you receive emails to make sure they are genuine. Here are some additional cyber safety tips:

Check the email of the sender by clicking on the sender name to see if they match / look suspicious. Accor Vacation Club emails will usually come from emails in the following format: firstname.lastname@accorvacationclub.com.au or firstname.lastname@travelandleisure.com
If the request is unexpected, do not provide personal, sensitive or financial information by way of clicking on links / downloading attachments
Look out for wording with urgency to lure you or make you panic.
Hover over links to check them (to see the real URL address behind the link)

If in doubt as to whether any email or contact from us is genuine, please contact our Member Services Team using the contact details on this website.

Members Call AU:	1300 76 14 14
Members Call NZ:	0800 76 14 14
Non Members:	1800 70 81 90

Financial Services Guide