Grand Mercure Puka Park Lodge wins at HM Industry Awards
Grand Mercure Puka Park Lodge wins at Industry Awards
1st December 2020: The Grand Mercure Puka Park Lodge has won the coveted ‘New Zealand Lodge’ Award at the 2020 HM Awards sponsored by AHICE
Grand Mercure Puka Park Lodge lies in 25 acres of pristine native bushland on the Coromandel Peninsula. The developer aimed to create the quintessential Kiwi experience, with world-class service and an eco-inspired and culturally inclusive design. Over 30 years on, the experience, the design and build remain second to none.
48 private chalets are nestled in the bush, where guests fall asleep to the sound of the morkpork and wake to the chirp of the Tui. Breakfast, lunch and dinner are served in the expansive lounge of the main lodge or on its deck, with uninterrupted views to Pauanui and the bay. Miha Restaurant is renowned for superb cuisine featuring New Zealand’s finest produce and The Hoehn Bar and Lounge offers some of the region’s most famous cocktails, selection of distillates and spirits.
Conservation activities such as tree planting and wildlife surveying abound. Tennis, superb gym facilities and mountain bikes lure the energetic, and others simply relax in the hot water spa and heated salt water pool or enjoy the beach.
Guests are equally charmed by the personalised service of the team. All special occasions are celebrated, with loyal members delighted by balloons launched on arrival, deconstructed mojitos or hot chocolate delivered to their chalets.
The team is involved in volunteering with local community services and during Covid lockdown, providing food and shelter to many in need. And despite the months of lockdown, in the year September 2019 to September 2020 the resort achieved above market performance despite loss of segments, International travelers and MICE. Qualmark rates it the only 4.5* resort on the peninsula, further confirmed by a TripAdvisor rating of 4.5* and achieving Travellers’ Choice ‘Best of the Best’ award.
CEO of Accor Vacation Club, Craig Wood, said, ‘We are very proud to achieve such strong recognition for this incredible resort, the contribution of the team has made this outstanding award possible. The experience and customer service at this property is exceptional.’